Contract and Support

At Nimble, we understand that your document management equipment is vital to the daily performance of your organization, and that down-time is not only a major inconvenience, but can be costly to you and your customers.

Don’t let down-time and unexpected or unbudgeted repair bills throw your business into a tailspin. Get the protection you need to ensure that your organization will always be able to function at peak efficiency.

With decades of experience, our Across-Canada service and support has become the industry benchmark. Our maintenance agreements support your reader-printers, scanners, and storage equipment.

Our representatives will work with you to help you select the best service for your circumstances.

Document Management Equipment Support

Our Features

  • National toll free phone numbers. Your call is immediately directed to a service technician in your area.
  • Bilingual service. We offer service in French and English across Canada.
  • Local parts supply. Our technicians carry a large inventory of locally sourced parts to ensure that we have what you need. No need to order a part from far away and wait for days.
  • Same day or next business day response. We work with you to resolve issues as soon as possible.
  • Defined service escalation processes. This allows us to resolve equipment problems quickly and efficiently while minimizing equipment downtime and maximizing customer satisfaction.
  • Factory trained technicians. Our technicians have 40+ years of providing excellent service.
  • Central contract management. We’ll send automatic renewal notifications 60-90 days before the current contracts expire.
  • Multiple service options. We tailor a service plan unique to your needs.
  • Proactive care. We will automatically come out and install manufacturers’ updates to any equipment listed in your contract – free of charge.
  • We service numerous manufacturers’ products:
    • Kofax
    • Kodak Alaris
    • Digital Check
    • e-Image Data
    • Fujitsu Canada
    • Canon Canada
    • Eastman Park Micrographics
    • Konica Minolta
    • Panasonic
    • SunRise Imaging
  • Extended service options. To ensure that all of your document management needs are met, we go above and beyond offering :
    • Extended service
    • Recycle and refurbish
    • Single source provider
    • Equipment relocation
    • Installation Equipment warranty

Not sure which Services fits your business needs?